Being a brilliant and trusted partner sits at the heart of our mission to support our customers to design and build sustainable developments where people thrive. Our partners are most obviously our customers and suppliers, but for us partnership extends beyond this, to everyone in the supply chain. Our amazing employees, investors and service providers – from cleaners to pensions to hauliers; it’s everyone that touches our business. Sharing goals, values and working collaboratively to make what we all do together brilliant.
We aim to be a brilliant partner at all times. Delivering brilliant products and services to our customers will always be the focus of our business, to create amazing homes, workplaces and other buildings. We know that the needs and expectations of our customers are changing rapidly as they tackle their own challenges of how to live and work for a sustainable future. This means we work to create long-term partnerships with many of our customers, rather than just selling to them, in order to deliver brilliant future-facing products and services.
We work to build relationships of mutual trust, to be open, communicate brilliantly and exceed our partners’ expectations. We work to understand our customers’ needs and forward strategies, to provide the materials they need to build sustainable developments. When we partner with our suppliers, we see ourselves as an extension of their businesses. We work to understand their current and future product ranges and build strategies to represent them in the best way possible.
Achieving the scale of change necessary in the next decade, to tackle climate change and the biodiversity crash, will be challenging for the construction supply chain. We are grappling with issues that are a significant challenge to the way we’ve done business until now. We will collaborate creatively with all our partners to drive positive change. Exploring how we might build knowledge, capacity and accelerate innovative new product development to work together towards a transparent, net zero carbon construction supply chain. One that treats people fairly and is free of modern slavery.
Our acquisition of HBS New Energies is intended to both support our Group businesses in reducing their carbon impact and to support our entrepreneurial drive for new products, facing into a low carbon, low impact economy. We will work to pass this innovation onto our partners.
